Customized 12oz Double Wall Coffee Cups 500pcs

Currently, Pony Packaging sells and ships goods within the United States. If you're from other countries, please contact us first. We'll provide you with corresponding solutions.

Shipping Rate

Pony Packaging offers free shipping on selected items, samples not included, sample shipping costs will be automatically calculated at checkout.

Order Processing

Orders are packed and shipped on business days only. Most orders are shipped within 1~2 business days of receiving your payment. Orders placed on weekends or special holidays will be processed the next business day. Please note that packages can't be shipped to PO Box addresses.

If we are unable to process your order due to inaccurate or incomplete payment information, your order processing may be delayed for an additional 2-3 business days. 
 
Shipping Time

Pony Packaging offers standard shipping on products with free shipping, if you require faster express delivery please contact support@ponypackaging.com. Please note that shipping time is calculated from the shipping date, not the order date. Package delivery usually takes 1-3 business days. It may take longer than expected due to invalid addresses, customs clearance procedures, or other reasons.

In-stock Product Orders

Most products are usually in our warehouse and ready to ship within 1-2 business days. Customers will receive your items in 1-3 business days from the shipping date.

Pre-Orders

As to the pre-orders, products will be shipped when they're back into stock, and you'll receive your items in 3-8 business days from the shipping date.

Custom Orders or Bulk Purchase Orders

Shipping times for custom orders or bulk purchase orders may vary based on inventory, custom requests and production. Please contact us for further information and assistance.

If the package doesn't arrive in time, please submit a ticket online within 1 month after shipment and our team will get back to you within 24 hours. Please note that late applications may not be accepted.
If you still have questions, please contact our customer services.

Returns
Pony Packaging accepts returns within 30 days of your purchase, which means you have 30 days after receiving your item to request a return.

Return Instruction
With a few exceptions, regularly stocked products can be returned as long as the product is unused, undamaged, and in its original packaging. We are unable to accept returns for consumable products and custom products.

Please note, if your items are damaged/faulty, you will be required to send photo/video evidence upon reception. Without this evidence, we cannot process your return/refund request.

To start a return, please contact us at support@ponypackaging.com first. If your return request is accepted, we’ll send you a return shipping label along with instructions on how and where to send your package. Items sent back to us without a return request will not be accepted. 

Please pack your items properly. Please return the item(s) using a traceable delivery method. Pony Packaging is not responsible for lost items.

After receiving your return, please allow 7 to 10 business days to process it.

Please note that you are responsible for all return postage and packing costs. 

You can always contact us for any return question at support@ponypackaging.com.

Damages and Issues
Please inspect your order upon receipt. If the item is defective, damaged or if you have received the wrong item, please contact us immediately so we can fix the problem.

Exceptions / Non-returnable Items
Certain types of items cannot be returned, like custom products (such as special orders or custom items). Unfortunately, we cannot accept returns on sale items or gift cards.

Restocking Fee
A restocking fee will be charged for items returned due to buyer's remorse. This fee will be deducted from your refund to cover the cost of returning the items to stock. For items shipped to a business location, the fee is 20%; for items shipped to a residential location, the fee is 30%.

Refunds

Please note that if your order has not shipped after purchase and you request a refund, a 5% fee will be charged by the bank for processing. Once we receive and inspect your return, we will notify you of the approval of your refund. If approved, your refund will be automatically issued to your original payment method. Please keep in mind that your bank or credit card company may take some time to process and issue the refund.

Warm Reminder
Customers are responsible for return shipping fees, taxes, and customs duties. If the received items are damaged or incorrect, customers will not be required to pay these fees.

We are pleased to offer our customers three convenient payment methods: PayPal, credit card, and bank deposit.

PayPal

PayPal is a fast, secure and convenient way to pay for your purchases online. If you choose to pay with PayPal, you will be redirected to the PayPal website to complete your transaction. Please note that you will need a PayPal account to use this service. If you do not have a PayPal account, you can sign up for one at www.paypal.com.

Credit Card

We accept payment by credit card, including Visa, Mastercard, American Express, and Discover. To pay with a credit card, simply enter your card information during the checkout process. Your credit card information will be securely processed and encrypted.

Bank Deposit

If you prefer to pay by bank deposit, please contact us for our bank account details. Once you have made the deposit, please email us a copy of the deposit receipt. We will process your order as soon as we receive confirmation of the payment.

We take the security of your payment information very seriously and use industry-standard security measures to protect it.

If you have any questions or concerns about our payment methods, please don't hesitate to contact us.