Shipping Policy

Currently, Pony Packaging sells and ships goods within the United States. If you're from other countries, please contact us first. We'll provide you with corresponding solutions.

Shipping Rate

Pony Packaging offers free shipping on selected items, samples not included, sample shipping costs will be automatically calculated at checkout.

Order Processing

Orders are packed and shipped on business days only. Most orders are shipped within 1~2 business days of receiving your payment. Orders placed on weekends or special holidays will be processed the next business day. Please note that packages can't be shipped to PO Box addresses.

If we are unable to process your order due to inaccurate or incomplete payment information, your order processing may be delayed for an additional 2-3 business days. 
 
Shipping Time

Pony Packaging offers standard shipping on products with free shipping, if you require faster express delivery please contact support@ponypackaging.com. Please note that shipping time is calculated from the shipping date, not the order date. Package delivery usually takes 1-3 business days. It may take longer than expected due to invalid addresses, customs clearance procedures, or other reasons.

In-stock Product Orders

Most products are usually in our warehouse and ready to ship within 1-2 business days. Customers will receive your items in 1-3 business days from the shipping date.

Pre-Orders

As to the pre-orders, products will be shipped when they're back into stock, and you'll receive your items in 3-8 business days from the shipping date.

Custom Orders or Bulk Purchase Orders

Shipping times for custom orders or bulk purchase orders may vary based on inventory, custom requests and production. Please contact us for further information and assistance.

If the package doesn't arrive in time, please submit a ticket online within 1 month after shipment and our team will get back to you within 24 hours. Please note that late applications may not be accepted.
If you still have questions, please contact our customer services.